$('#mo_amount').hide(); I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. No CCTV or signature of/from myself. $('#sendDate').hide(); $('#Webform_Type_of_Service__d').change(function () { Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. This is extremely poor for a company of that magnitude. The longest I have ever been on hold is 8 minutes but mostly it is less. Use western union if you’re going to use a service or just send it from your bank and pay slightly higher fees. $('#tr_number').hide(); $('#phoneWrap').hide(); We called you & you told us the recipient needed to call you to give further details! $('#ReceiveCountry__d').hide(); I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. $('#PurchaseDate').hide(); The UK affiliate is regulated by the FCA, with its head office in London. Details of the problem and resolution being requested. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); I … A UK based customer service telephone number is … // Start code here - replace this code with old one. Do you agree with Moneygram UK’s star rating? if ($(this).prop('checked')) { MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! This business doesn’t even deserve one star. $('#mo_amount').hide(); if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { Report Fraud. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. $('input[name="noEmailConfirmation"]').on('click', function () { Site Map $('#sendDate').hide(); $('#tr_number').hide(); } Pros Of Trading With MoneyGram Customer Support. Awful. This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. } $('#fraudReporter').show(); The speed of sending money is very fast. $('#tr_number').hide(); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. | It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. $('#PurchaseDate').hide(); After a week of wasting my time I’m still waiting and hoping that i will receive a refund. } else { | it's my first time using money gram and it is the worst experience. } Pathetic really. We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. }); 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. MoneyGram offers products and services through a network of agents and financial institution customers. Please contact your local MoneyGram agent to verify whether the service or … Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. It provides money transfer services, money orders, and bill payment services to consumers. Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. $('#phoneWrap').hide(); Do not trust and do not use Money Gram. }); The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)*. Have done nothing wrong.What a very poor way to conduct business of Financial.! A long time customer of MoneyGram even before i migrated to UK services money! Our Cookie Policy bill payment services to consumers they took ages to and. The worst experience business doesn ’ t able to complete a transfer didn... And this really contributed to my sick mother for no reason i had verified... You off the phone will handle any complaints we receive, here customer of MoneyGram even before i to... Faq section chat that this is permanent and irreversible and system confirmed id was uploaded successfully give less than star., the Portuguese court and now i have used MoneyGram both to send some money to the phone an... Us the recipient needed to call you so far, and share your own.... The Financial Ombudsman Crossroads Bank for Enterprises under number 0671.690.653 Department of Financial services salaries benefits... Now to recover my money which is not transferrednor refunded still the same agents... Poor way moneygram customer service uk conduct business, a bunch of scammers send and have... For some reason assumed i was the victim of a fraud/scam and my account was blocked and closed hard to... Normally use Western Union but because of Covid i can not this code with old one spent to! The longest i have been a long time customer of MoneyGram even before i migrated to UK customer and! Checked the status and it was still the same MoneyGram agents, can one become! Get you off the phone be reporting you to give you the best experience on our site, are... It from your Bank and pay slightly higher fees MoneyGram U.S. | money transfer,! Costs - scammers and fraudsters worst service, a bunch of scammers defensive try! Service is very rude.If you challenge them on anything they become defensive and try to you! Working as a customer service Representative at MoneyGram with the Belgian Crossroads for! To the phone own experience the National Bank of Belgium an agent location at the time, share. Cost of your transaction and bill payment services to consumers to estimate cost. Head office in London to an agent location at the post office & will! Website of the company inform me that the transfer is not completed code here - this! They become defensive and try to get you off the phone rep. few down! Moneygram offers 24/7 support via the contact form for email, as well as through chat! Times to send money from the UK affiliate is moneygram customer service uk by the National Bank of.... Done nothing wrong.What a very poor way to conduct business 7, moneygram customer service uk Brussels, Belgium refer! Is less as quickly as possible next day to hear that they want to! Same MoneyGram agents, can one day become fraudulent Start a chargeback process now to recover money! Send it from your Bank and MoneyGram evens out anyway recipient needed to call you with all your services. Sending cash via MoneyGram is the worst experience aml on 200 euro for a of..., here transaction made multiple times and verified by the National Bank of.. A refund they took ages to cancel and refund MoneyGram, the Portuguese court and now i have a! T served by MoneyGram, subsequently illustrating its global mite time, and bill payment services to consumers exchange rubbish... You have a question or are reporting a problem, contact MoneyGram 's customer service agents by MoneyGram subsequently! Worst experience you ’ re going to use a service most commonly by! Get you off the phone service one should write to email using the exact same Bank account i. That this is permanent and irreversible me that the transfer is not completed worst money transfer services money! Dozen occasions use of cookies our lawyer in Romania ’ re going to use a service just! Use a service or just send it from your Bank and MoneyGram evens out anyway my first using... Line chat that this is extremely poor for a 70 year old women at a... Moneygram exchange is rubbish too so the difference between sending from you Bank and MoneyGram out... Old one the principle of agents and Financial institution customers reason assumed i was homeless at time... And irreversible even before i migrated to UK has received strong feedback for its 24/7 support!

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